24-hour advance notice is desired when canceling an appointment.
We understand that circumstances will occasionally occur in your life and that you might be late or need to cancel/reschedule an appointment.
If you need to cancel your appointment, consider a friend, relative or colleague that might want to fill your appointment. If you can fill your appointment, your cancellation is forgiven and there is no cancellation fee. We always appreciate referrals!!
If you are unable to give us 24 hours advance notice:
First time: You will be forgiven.
Second time: You will be charged our $25.00 cancellation fee.
Third time: You will be charged the full amount of the service you have scheduled because your therapist has reserved that time for you.
*Cancellation fees must be paid prior to or before your next scheduled appointment.
If you forget, or subconsciously forget, an appointment without calling to cancel, you will be considered a “no-show.” Your appointment will be canceled and we will send you an email or call letting you know about your missed appointment. We will try to reschedule your appointment.
*More than one no show and it will be considered a cancellation and you will be charged the full amount of the service you have scheduled because your therapist has reserved that time for you.
Out of consideration for your therapist and other clients, please plan ahead to arrive on time. Appointment times are made to accommodate your schedule.
If you arrive late:
Your session will be condensed so that other scheduled appointments can still begin on time.
Your therapist may decide to reschedule, if they determine there is not enough time for an effective treatment and you will be responsible for the full session.
When you learn that you are going to be late, please give us a call, text or email if possible. Thank you!