Alaska Therapeutic Massage & Wellness

Eagle River’s Premiere Therapeutic Massage and Wellness office since 2012

Cancellation Policy

24-hour advance notice is desired when canceling an appointment.


We understand that circumstances will occasionally occur in your life and that you might be late or need to cancel/reschedule an appointment.

If you need to cancel your appointment, consider a friend, relative or colleague that might want to fill your appointment. If you can fill your appointment, your cancellation is forgiven and there is no cancellation fee. We always appreciate referrals!!


If you are unable to give us 24 hours advance notice:

First time: You will be charged a $25 cancellation fee because your therapist has reserved their time for you.

Second time: You will be charged a $50 cancellation fee because your therapist has reserved their time for you.

Third time: You will be charged the full amount of the service you have scheduled because your therapist has reserved their time for you.

We hope you understand that our time is valuable and dedicated solely to our scheduled clients. 

*Please communicate your reason for needing to cancel with your therapist. Illness and emergency's happen, are understandable and your therapist may decide to forgive any applicable fees.  


*Cancellation fees must be paid prior to or before your next scheduled appointment.



If you forget, or subconsciously forget, an appointment without calling to cancel, you will be considered a “no-show.” Your appointment will be canceled and we will send you an invoice for your missed appointment.

*No shows will be charged a $50 fee because your therapist has reserved that time for you.


Arriving late

Out of consideration for your therapist and other clients, please plan ahead to arrive on time. Appointment times are made to accommodate your schedule.

If you arrive late:

Your session will be condensed so that other scheduled appointments can still begin on time.

Your therapist may decide to reschedule, if they determine there is not enough time for an effective treatment and our 24 hour cancellation policy fees will apply.

When you learn that you are going to be late, please give us a call, text or email if possible. Thank you!



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